We do not see and cannot reset your password for you so keep it in a safe place when you set one.

1. There are no special length or character requirements.
2. Passwords are case-sensitive, but email addresses are not.
3. On the website, check the Keep Me Logged In box which will remember you even if you close your internet browser.
4. The mobile app automatically keeps you logged in even if you swipe the app closed or power off your mobile device.
a. You can reset your password from the mobile app if you have been signed out of the website and don't remember your password.

When you do not remember your password:
1. Verify that the email address you typed is indeed correct.
2. Verify Caps Lock is not on unless you usually use all caps for passwords.
3. The system does not lock you out for too many incorrect sign in attempts so you can keep trying different passwords.
4. You can find a Forgot Password link at the bottom of the Sign In screen on both the website and the mobile apps.
a. Enter your email address and click submit.
b. You will receive an email almost immediately with the subject of "Your Password" with a link that takes you to a form to set a new password.
c. If you do not see the email in your Inbox, check your Junk Folder.
5. Some users have reported not receiving the email at all. This is a known issue and we have submitted a request to fix the issue.
6. Some suggestions you can try:
a. Verify that the email address you typed is correct.
b. Try to sign in or use the Forgot Password link from a different internet browser.
c. Use the mobile app to try to sign in or use the Forgot Password link.
d. Try to close and reopen your email application and your internet browser and then try the Forgot Password link again. This sometimes moves you to different server connections.
e. Try to reboot your computer which has a smiler effect as the previous suggestion.
5. After trying all of the above if you still do not receive the email, use the Contact form at the bottom of the webpage to send us a report and we will begin an investigation and an admin will try one of the following options with you.
a. We will assess how new your account is and whether it makes sense to disable the current account and have you re-register with the same email address.
b. We might suggest that we replace your current email address on the backend with another one you use. Then we will have you try the Forgot Password link again, have you reset the password and sign in, and then we will restore your email address to the original one.